Frequently Asked Questions
You Asked, We Answered
It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.
Q: What if I don't want to buy a new piece? I Like this one. Can you save it?
A: At High Tech Scientific Glass, LLC, we are fully capable of assisting our customers with repairs and restorations of all shapes and sizes. Our expert team can meet with you to devise a plan to help you salvage and restore pieces you have already invested in. One of the best features of glass is that, with the right touch, it can often be restored close to its original glory. That saves you money and makes us happy. Call today to see how we can assist you and keep those precious pieces in service and your lab operating at its fullest potential.
Q: What is High Tech Scientific Glass, LLC?
A: High Tech Scientific Glass, LLC, is a family owned and operated supplier of scientific glassware. We offer a large selection of products that are designed to meet the needs of scientists, researchers, and students alike.
Q: What kind of products does High Tech Scientific Glass, LLC, offer?
A: We offer a wide selection of scientific glassware, from ready to ship glass instruments to very large custom creations. Our products are available in a range of sizes and shapes to suit your needs.
Q: What is your shipping policy?
A: We have a large selection of products available online that are ready to ship. Please call for availability of items. If your order cannot be filled completely, we will ship what is in stock, with the backordered items shipped as soon as possible. We ship using UPS and FedEx. Please alert us if you want us to use your shipping account. Please alert us if you want to receive the entire shipment in one box. Your shipment is safer when not shipped in very large, unwieldy boxes. Custom pieces may take longer depending on the job, but we always strive to get your pieces done right and, in your hands, as soon as possible.
Q: What is your return policy?
Return Policy:
At High Tech Scientific Glass, LLC, we always strive to provide our customers with the best possible experience. If for any reason you need to return an item, please request authorization from us first. We will work closely with you for a resolution; however, we
cannot be responsible for items returned without our authorization. Thank you for your understanding and cooperation.
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Shortages:
Please notify us immediately, but no later than 10 days after you receive your shipment, if you receive less quantity than you ordered or if you receive the wrong items.